Support & Help Center
Need assistance with your exercise prescription, workout telemetry, HSA/FSA reimbursement, or provider portal? Our clinical support team is here to help.
Medical Emergency Notice
MoveFitRx is a medical exercise technology platform and does not provide emergency medical services. If you are experiencing acute medical symptoms, chest pain, shortness of breath, or a medical emergency, please call 911 or go to the nearest emergency room immediately.
Contact Channels
Patient & Technical Support
Questions regarding account access, FOB connection, mobile tracking, Apple Health syncing, or viewing prescriptions.
HSA / FSA & Billing
Inquiries about Letter of Medical Necessity (LMN) delivery, itemized receipts, benefits claims, or receipt re-issuance.
Clinician & Compliance
Provider onboarding, clinic partnerships, and official HIPAA privacy compliance requests.
Frequently Asked Questions
How do I access and view my exercise prescription?
Once your treating clinician submits your referral and exercise prescription, you will receive an invitation email with a secure activation link. Log in at the Patient Portal (/patient) or through the MoveFitRx mobile application to view your assigned diagnosis, prescribed machine targets, frequency, and session details.
How do I track and sync my live workouts?
You can track prescribed exercise sessions using: (1) Connected commercial gym equipment with your MoveFitRx FOB, (2) The MoveFitRx mobile app with Apple Health (HealthKit) syncing or a standard Bluetooth Low Energy (BLE) heart rate monitor, or (3) Manual workout logging within the patient portal / mobile dashboard.
What should I do if my equipment or FOB does not sync?
If your FOB is unassigned or having connection issues, ensure you are tapping it at the beginning and end of each machine exercise. For mobile app syncing, verify that Bluetooth and Apple Health permissions are enabled. If issues persist, contact our support team with your patient ID and equipment details.
How do I submit my MoveFitRx prescription for HSA/FSA reimbursement?
Download your comprehensive Reimbursement Pack from the Patient Portal (/patient/prescription). The pack includes your formal Letter of Medical Necessity (LMN) and an itemized payment receipt. Submit these documents directly to your HSA/FSA administrator or benefits provider.
What is your refund policy?
Prescription fees cover the clinical review and generation of your customized Letter of Medical Necessity and Exercise Prescription. If you experience a platform error, technical failure, or duplicate charge, you may submit a refund request to support@movefitrx.com within thirty (30) days of the transaction.
How do providers refer patients and manage prescriptions?
Clinicians log in to the Clinician Portal (/doctor or /clinician) to issue evidence-based exercise prescriptions tailored to specific diagnoses (e.g., Hypertension, Type 2 Diabetes, Osteoporosis). Providers can review patient adherence telemetry.
How is my health data (PHI) protected?
MoveFitRx operates in strict compliance with HIPAA Security, Privacy, and Breach Notification rules. All Protected Health Information (PHI) is encrypted at rest (AES-256) and in transit (TLS 1.2+). Access is restricted via zero-trust role-based access controls and cryptographic audit logs.
Looking for our legal policies?
Review our terms of service, informed consent disclosures, and HIPAA data safeguards.